Return Policy

Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on www.atlantis-curtains.com

Products eligible for return

Products eligible for returns will only be accepted under the following conditions:

• Home decor products (curtains, blinds, accessories, fabrics, beddings, etc) are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
• Unwrapped bedding products will not be accepted for return.
• Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Once the order is out for delivery, delivery agent will call you before reaching your given address.

• If required, please ensure all the required approvals are taken from the building management prior to the delivery to avoid any delays and rejections.
• Any returns or warranty claims can be claimed according to the relevant procedures

Tools & Home Improvement

• The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
• Any item which is used or damaged will not be accepted for return.

Terms and conditions for accepting returns

• The product must be returned with the original packaging, sealed, and unopened.
• If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.
• For all the products having warranty tag- refer to seller warranty or manufacturing defect of the products, customer will have to contact directly to the service center of the seller/manufacturer, as the case may be, such products are not accepted for returns by Atlantis Curtains.
• A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

Return window

Unless otherwise specified, Atlantis Curtains offers a return window of fifteen (15) days from the date of receipt of the shipment by you, in case of returnable products.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to five (5) to seven (7) business days for the refund to get credited to your credit card. Your refund is subject to the condition of the returned product.

General conditions applicable to all returns

Atlantis Curtains shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer may request another delivery attempt with our customer care team within three (3) business days of the last notified attempt. If the request is made within this timeframe, we will arrange for the final delivery attempt within two (2) business days of the date of request. If no request is received within three (3) business days, the item will be sent for disposal. Once disposed of, the customer will no longer be able to request delivery, and no compensation will be provided (including the item’s value). In the event that a returned item is not part of the customer purchase history, it will be returned back to the customer. Please reach out to Atlantis Curtains Customer Service if you have any questions with a returned item.

Frequently Asked Questions for Return Refunds

When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.

1. How does Atlantis Curtains handle refunds after Returning the item?

After Atlantis Curtains collects the item from you, it undergoes a thorough inspection. Once it passes QC, the refund is initiated to the original payment source.

2. What happens when a payment is made using a credit or debit card?

An automatic transfer to your source account will occur within 14 days, depending on your bank.

Note: Once the refund is issued, we are unable to change the refund method.

If your refund status is not showing as “Approved/Declined” in My Account, and the processing time for your payment method has passed, you can contact us for further assistance.

If your refund status shows as “Approved” in My Account, and the standard time frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.